Policies
We are so glad you have decided to book a service with us and we can’t wait to see you! Reading through our policies will help us to serve you better. We request that our guests arrive a little early for their scheduled appointment. When you do, we’ll have beverages available to help you begin your experience with us. Our retail area is stocked with the newest products Aveda has to offer and available for browsing and shopping.
We require a card on file for all appointments; however, this card will never be charged unless your appointment is cancelled with less than 24-hours’ notice.
Refund Policy:
Because of our thorough consultation process, there are no refunds of services for any reason. If you are ever unhappy with your service for any reason, please contact our front desk immediately for assistance. Upon checkout, we highly recommend pre-booking your next appointment to ensure a convenient time.
Child Policy:
To ensure a relaxing experience for our guests/staff, children are not allowed in the salon, spa, barbershop, nail area or reception area at any time, unless they are receiving a service, and must be accompanied by an adult at all times. While we welcome well-behaved children over the age of 15 to sit quietly in our reception area, we are not a childcare facility and ask parents to make arrangements prior to arriving at the salon for their scheduled appointment. If your child is being noisy, or disruptive, you will be asked to reschedule for another day when childcare arrangements are able to be made. Parents or guardians are financially responsible for any damage caused by unattended children throughout the facility. We sincerely thank you for your understanding.
Late/Cancellations:
If running a little late, please understand that every effort will be made to still deliver the service. However, certain portions of your service may have to be modified or your appointment may have to be rescheduled if more than 15 minutes late.
We require a valid credit card be provided when scheduling any appointment, and request at least a 24-hour notice in the event of a cancellation or rescheduling, as we may be able to accommodate another guest. While we understand sometimes an unexpected conflict may arise the day of your appointment, a non-refundable 50% fee will be assessed to the card on file should you have to cancel or reschedule with less than 24 hours’ notice. If less than two hours’ notice is given, or a ‘no-show’ occurs, 100% of the scheduled service price will be charged.
Consultations:
All services begin with a thorough consultation—the most important part of the experience. We make every effort to listen and discuss exactly what our guests are expecting. As wishes are discussed, we ask our guests to voice any issues, concerns, allergies or medical conditions—we’re here for you and want you to be 100% satisfied. Our service providers will also offer product recommendations, as well as discuss routine maintenance. Before the service is performed, stylists will discuss the process as well as the products that will be used throughout the service. We will do our best to give accurate pricing quotes and timing predictions on color changes and corrections. Please understand some service requests may require multiple visits to achieve the desired result.
Exchanges:
Concerning purchases, we will gladly exchange an unused Aveda product that was purchased within our salon for another product, though promotional pricing will not be extended.
Guest Safety:
To ensure the safety of our guests/staff, and to allow us to give each guest our undivided attention, only the person receiving the service is permitted on the styling floor. All other guests are asked to wait in the reception area, as required by our insurance provider. Children are not allowed in the salon, spa, barbershop, or nail area at any time, unless they are receiving a service, and must be accompanied by an adult at all times. Parents or Guardians are responsible for any damage caused by unattended children.
Cell Phones and Electronic Devices:
We kindly request that phones be silenced, set to vibrate or be turned off to ensure that all our guests receive the relaxing experience we strive to provide. Two-way communication devices are also requested to be in ‘Off’ mode. Cell phones are not permitted in the Spa Treatment Area and must be turned to silent without the vibration function left on, in consideration of other guests receiving treatments. If you must make a call, please step outside of the Spa Treatment Area entirely.
Miscellaneous and Payments:
Cristiana Salon Spa is not responsible for lost or stolen items or items left behind. Visa, MasterCard, American Express, Discover, and cash are all accepted methods of payment.
Due to a substantial increase in costs within Johnstown Plaza, a 10% service fee will be added to all service tickets beginning June 1, 2021. We thank you for your understanding and continued support.