We are so glad you have decided to book a service with us, and we can’t wait to see you! Reading through our policies will help us to serve you better. We request that our guests arrive 10 minutes early for their scheduled appointment. When you do, we’ll have a selection of beverages and snacks available to help you begin your experience with us. Our retail area is stocked with the newest products Aveda has to offer and available for browsing and shopping.
We require a card on file for all appointments; however, this card will never be charged unless your appointment is cancelled with less than 24 hours’ notice.
Service Adjustment Policy:
Due to our thorough consultation process and the professional time reserved specifically for each guest, all services are non-refundable. However, your satisfaction is very important to us.
If you have any concerns regarding your service, we kindly request that you contact our Customer Care Team promptly. Haircut adjustments must be requested within seven (7) days of the original appointment date, while color adjustments must be requested within fourteen (14) days. Any concerns communicated beyond these timeframes will be considered a new service and priced accordingly.
We highly recommend pre-booking your next appointment at checkout to ensure the most convenient scheduling availability.
Please note that all retail product purchases are final sale and non-refundable.
Child Policy:
To preserve the relaxing and elevated experience we strive to provide for all guests and service providers, children are permitted in the salon only when they are scheduled to receive a service. For the safety of all guests, children must remain accompanied and actively supervised by an adult at all times.
Children are not permitted to wait unattended in the Main Salon, Protégé Floor, Spa, Nail Area, or Reception Area. While we are pleased to welcome well-behaved children over the age of 12 to sit quietly in the reception area for a brief period, Cristiana Salon Spa is not equipped to provide childcare services. We kindly request that childcare arrangements be made prior to your appointment whenever possible.
Should a child become disruptive, unsafe, or unable to remain quietly supervised, we may respectfully ask that the appointment be rescheduled for a more appropriate time. Parents and guardians are financially responsible for any damage caused by unattended children within the facility. Cristiana Salon Spa assumes no responsibility or liability for injuries sustained by children who are not properly supervised by a parent or guardian at all times.
We sincerely appreciate your understanding and cooperation in helping us maintain a peaceful environment for every guest.
Late Arrivals, Cancellation & Illness Policy:
If you are running late, every effort will be made to accommodate your appointment while still maintaining our schedule for all guests. However, arriving more than 15 minutes late may require modification of your scheduled services or the appointment may need to be rescheduled. Full service pricing may still apply based upon the time reserved.
A valid credit card is required to reserve all appointments. We kindly request a minimum of 24 hours’ notice for any cancellation or rescheduling, as this appointment time is reserved exclusively for you and may allow us the opportunity to accommodate another guest.
Cancellations or rescheduling requests made with less than 24 hours’ notice will incur a non-refundable fee equal to 50% of the scheduled service total, charged to the card on file. Appointments canceled with less than two (2) hours’ notice, or failure to arrive for a scheduled appointment, will result in a charge of 100% of the reserved service total.
If you are ill, we respectfully ask that you contact us as soon as possible to reschedule your appointment. A 50% fee of the scheduled service total will still apply at the time of cancellation; however, this amount may be credited toward a rescheduled appointment booked and completed within ten (10) days of the original appointment date. Credits not used within this timeframe will be forfeited and are not transferable or redeemable for cash.
Consultations:
Every service at Cristiana Salon Spa begins with a thorough consultation, as we believe communication is the foundation of an exceptional experience. We take the time to carefully discuss your goals, expectations, lifestyle, and maintenance preferences to ensure your service is thoughtfully tailored to you.
We kindly ask guests to disclose any allergies, sensitivities, medical conditions, or previous chemical history that may affect the outcome or safety of a service. Your comfort, safety, and satisfaction are always our priority.
Throughout the consultation, your service provider may recommend professional products, home care, and future maintenance scheduling to help you achieve and maintain your desired results. Prior to beginning the service, we will discuss the process, products being used, estimated timing, and anticipated investment whenever possible.
Please note that certain color corrections, blonding services, and transformative changes may require multiple appointments to safely and professionally achieve the desired result.
Exchanges:
Concerning purchases; We will gladly exchange an unused Aveda product that was purchased within our salon for another product, though promotional pricing will not be extended.
Guest Safety:
To ensure the safety of our guests and service providers, and to allow each guest to receive our full, uninterrupted attention, only the individual receiving services is permitted within service areas. All additional guests are kindly asked to remain in the reception area, in accordance with insurance requirements.
Children are not permitted in the Main Salon, Protégé Floor, Spa, or Nail Areas unless they are scheduled to receive a service. For the safety of all guests, children must remain accompanied and actively supervised by a parent or guardian at all times. Parents and guardians are financially responsible for any damage caused by unattended children. Cristiana Salon Spa assumes no responsibility or liability for injuries sustained by children who are not properly supervised.
Additionally, any guest under the age of 18 receiving a chemical or color service must be accompanied by a parent or legal guardian for the entirety of the appointment.
Cell Phones and Electronic Devices:
To preserve the relaxing and elevated environment we strive to provide for every guest, we kindly request that all cell phones and electronic devices be silenced or placed on vibrate upon arrival. Speaker phone conversations, FaceTime calls, and playing videos or social media content aloud are not permitted anywhere within the salon or spa, as a courtesy to fellow guests and service providers.
If you must take a call, we respectfully ask that you step outside of the treatment and service areas entirely.
Please note that guests who choose to wear earbuds, headphones, or other electronic devices during shampoo or service appointments do so at their own risk. Cristiana Salon Spa is not liable for lost or water-damaged electronic devices. To ensure we remain on schedule for all guests, services will continue as scheduled regardless of personal calls or media use.
Personal Information and Privacy:
Cristiana Salon Spa respects your privacy. We collect basic personal information (like your name, email, and phone number) when you book services or sign up for our updates.
We use this information to:
Confirm and manage your appointments
Send you updates, promotions, or reminders via email or text (only if you’ve opted in)
We do not sell or share your personal information to third parties for marketing or promotional purposes.
You can unsubscribe from our emails at any time by clicking the “unsubscribe” link in any message. To stop receiving texts, just reply STOP or UNSUBSCRIBE to any message we send.
Please review our complete Privacy Policy under our ‘Privacy Policy’ tab on this website.
If you have questions or want to manage your info, contact us at:
Cristiana Salon Spa
4862 Thompson Parkway
Johnstown, CO 80534
📧 support@cristianasalonspa.com
📞 970-699-5370
🌐 cristianasalonspa.com
Miscellaneous and Payments:
To cover the cost of processing a credit or charge card transaction, and pursuant to section 5-2-212, Colorado Revised Statutes, a seller or lessor may impose a processing surcharge in an amount not to exceed the merchant discount fee that the seller or lessor incurs in processing the sales or lease transaction. A seller or lessor shall not impose a processing surcharge on payments made by use of cash, a check, or a debit card or redemption of a gift card.
Cristiana Salon Spa is not responsible for lost or stolen items or items left behind. Visa, MasterCard, American Express, Discover, Apple Pay, Debit Cards and Cash are all accepted methods of payment.
We do not accept Checks as a form of payment.